304 - Leveraging “Ally” — A Voice Artificial Intelligence System to Enhance Operational Efficiency and Community Response During the Aedes aegypti Expansion in Alameda County

Mosquito abatement districts serve a vital role in protecting public health by controlling mosquito populations and reducing the risk of vector-borne disease transmission. During the 2025 operational season, the Alameda County Mosquito Abatement District (ACMAD) deployed “Ally,” an AI-powered virtual assistant, to enhance communication and streamline response efforts during a year marked by the regional emergence of Aedes aegypti, a known vector of dengue, Zika, and chikungunya viruses.

Ally functions as both a Voice AI system, answering incoming telephone calls, and a chatbot on ACMAD’s website. She provides residents with accurate, conversational responses about mosquito control services, preventive actions, and seasonal programs. Integrated directly with the district’s Work Order Management System, Ally autonomously interacts with the public, reports potential mosquito sources, and offers educational guidance on reducing breeding habitats.

A key focus of Ally’s deployment was supporting ACMAD’s 2025 Pool Projects initiative, which identified and managed neglected swimming pools that could serve as large breeding sites for mosquitoes. Ally assisted residents calling in about the pool project, helping collect site details, schedule inspections, and provide information about treatment timelines. This automation reduced staff workload while ensuring consistent, timely communication during the Aedes aegypti response.

Early results demonstrate improved service coordination, faster response times, and increased resident satisfaction. ACMAD’s integration of Ally illustrates how AI-driven voice systems can enhance operational resilience, expand community engagement, and serve as a replicable model for mosquito abatement districts nationwide.